FAQs

You can find out more about our shipping policies, including costs, available regions, delivery times, and more under shipping.

Please reach out to us at customercare@hettas.com and we will look into it as quickly as we can.

Please reach out to us at customercare@hettas.com and we will assist you with any changes you need to make to your order.

We offer free returns on our shoes, as we know shopping online for footwear can tricky. If you would like to make a return or exchange, please visit our return portal to start the process.

We accept credit card, Shop Pay, Google Pay.

Our products are manufactured with our trusted partners in China.

Machine wash on cold and air dry. Please remember to remove insoles first if you put them in the washer. Do not dry shoes near direct heat.

Our shoes were designed for road running and light gravel.

You can run in the rain in our shoes, but they are not waterproof.